Terms & Conditions

Quote Acceptance

At the time of proposal, Signs Base will provide the customer with a written estimate or quotation via email. The client have to send an official purchase order in reply to the estimate or quotation which binds the client to accept all Signs Base’s terms and conditions, or alternatively an email acknowledging acceptance of the quotation. No work on a project will commence until either document has been received by Signs Base. Quotes for signwriting work that includes installation service are subject to a site visit and survey.

Fees and Charges

Advance payment is required for all orders under £500 ex. VAT or for supply-only orders. For installation orders over this value, a payment of 50% of the total quotation is required in advance, with the remaining balance due on the day of completion. Work will not commence until Signs Base has received this payment.

In the event that the project is delayed or paused due to the site being unavailable or for any other reason attributable to the client, Signs Base reserves the right to invoice for the outstanding balance based on the proportion of work completed under the contract, prior to the final completion of the project. Furthermore, Signs Base reserves the right to suspend or terminate all work activities at any time if the outstanding balance or account remains unpaid within the agreed terms, and work will not resume until full payment is received.

Charges for Other Services

Charges for any additional services over and above the estimated design, will be made known to the client. They will become fully payable at the time of project acceptance. Additional expenses may be incurred for any necessary action, including, but not limited to, photography, picture and image searches, digital image processing, logo vectorization and conversion or data entry services.

Invoices

All invoices are deemed to be accepted unless notice is received by Signs Base via email within 7 days of receipt of the invoice. All invoices are due on receipt unless the client is a credit account holder with a set credit limit and agreed payment terms.

Payment

Payments may be made by, BACS, online transfer, Credit or Debit Card (Visa, Mastercard). All payment details and terms are outlined at the bottom of every invoice and quotation. No work on a project will commence until either deposit or full payment has been received by Signs Base.

Credit Account

Approved customers with good credit history can apply for 14, 30 or 45 days payment terms. Credit limit to be assessed individually on a case by case basis. Accounts which remain outstanding for 7 or 14 days after the due date, will incur a late payment interest charge at the Bank of England Base Rate plus 8% on the outstanding amount from the date due until the date of payment.

Overdue Accounts

An account shall be considered default if it remains unpaid for 30 days from the date of invoice. In this instance, the credit account will be placed on hold until the outstanding balance has been paid and the next orders will be processed on a pro-forma basis with upfront payment. Signs Base shall be entitled to repossess the ownership of goods provided until the amount due has been fully paid. This includes any and all unpaid amount due for services and products, including, but not limited to, design, installation and maintenance, sub-contractors, photographers and libraries. Removal of such materials does not relieve the customer of its obligation to pay the due amount. Customers whose accounts become default agree to pay Signs Base reasonable legal expenses and third party collection agency fees in the enforcement of Signs Base’s Terms and Conditions.

Data Formats And File Types

Text should be supplied in electronic format as standard text (.txt), MS Word (.docx) or PDF via e-mail. Image/photo should be supplied in electronic format as PDF, JPG or TIFF via e-mail unless agreed otherwise. Logos and large format artworks should be supplied as PDF, AI or EPS file. Images must be of a quality suitable for use without any subsequent image processing. Signs Base will not be responsible for any image quality which the customers later deem to be unacceptable. Signs Base will not be responsible for the quality of any images scanned from printed materials, if the customer requested.

Licensing and Authorization

Any design, concept, idea, copywriting or project designed for Signs Base’s customer, is licensed for use by the client on a one-time only basis and may not be modified, re-distributed or re-used in any way or form without the written consent of Signs Base and/or any of its relevant sub-contractors. All design work – where there is a risk that another party make a claim, should be registered by the client with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use. Signs Base will not be responsible for any and all damages resulting from such claims.

Proofing

Digital proof for approval will be provided before sending every job to production to which the customer can introduce changes or alterations prior to the final sign-off. The customer might not receive such proof if the previous order is being repeated without any changes introduced to the artwork. Signs Base includes 15 minutes of design time free of charge per order with up to three artwork revisions. Any further changes to the design would occur an additional artwork charge. Any indication of a design project’s duration given by Signs Base is to be considered by the customer to be an estimation and Signs Base cannot be held responsible for any project over-runs, whatever the cause. The estimated duration of the proofing and artworking process should be deemed to be from the date confirmed in writing by Signs Base.

Design Credits and Intellectual Property

The customer also agrees to allow Signs Base to place all designs on Signs Base own website and social media for demonstration purposes and to use any designs in its own publicity unless agreed otherwise.

Alternations

The customer agrees that changes required over and above the estimated work, or changes required to be carried out after acceptance of the proof in addition to the agreed scope, or where the client makes changes to the supplied copy, will be liable to a separate charge. The customer agrees that Signs Base is not responsible for any changes and amendments made by any third party, before or after a design is printed and/or published.

Completion & Delivery

Signs Base considers the order completed upon the successful installation or delivery. All pick-up orders are considered to be completed once even if the job has not been collected by the client. All estimated installation and delivery dates are estimated only and Signs Base cannot be held liable for any delays caused by faulty materials, equipment breakdown or other factors outside Signs Base control.

Vehicle Branding

Prior to any works undertaken on customer vehicles, a member of Signs Base staff will inspect the vehicle and point out all dents, scratches, and other damages that were found during the inspection. The customer accepts that there may be faults with the vehicle that were not discovered on this initial check. Such faults will be reported to the client at the time of discovery. Signs Base can not be held liable for any pre-existing damages. While Signs Base makes every effort to ensure consistent colours, the customer accepts that there may be some slight colour variations from panel to panel and vehicle to vehicle. Signs Base Ltd cannot be held responsible for any cost incurred in correcting any paintwork issues. The client accepts that paintwork issues will affect the warranty and Signs Base can not be held responsible for any damage to the paintwork caused during the wrapping process or damage caused by the removal of the wrap. The customer gives permission for the Signs Base technicians to remove and re-fit any necessary car parts while acknowledging that Signs Base technicians are not manufacturer approved. Signs Base cannot be held responsible for any charges incurred due to ECU reset systems from manufacturers or dealerships, on any parts removed (such as but not limited to; airbag fault warning lights following door removal) Signs Base will not be liable for any charges during or after the wrap has been applied.

Suspension of Services

Signs Base reserves the right to suspend services in any case where customer fails to perform customer obligations under this agreement or if the payment hasn’t been received within the agreed timeframe.

Rights of Refusal

Signs Base will not include in its designs, any text, images, prints or other data that it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. Signs Base also reserves the right to refuse to include submitted material without giving a reason. Any images and/or data that Signs Base does include in all good faith, and then finds out that it contravenes these Terms and Conditions, the customer is obliged to allow to remove the contravention without hindrance, or penalty. Signs Base is to be held in no way responsible for any such included data.

Cancellation

Cancellation of orders may be made initially by phone contact, or e-mail, but following this, Signs Base will need the formal notification sent to the Signs Base's email address. The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The amount due must be paid within 14 days. Any cancellation which is not formally confirmed in writing and received by Signs Base within 14 days of such instruction being issued, will be liable for the full quoted cost of the work.

Returns

All of the ordered products come personalised to the customers’ specifications and are printed after clear approval. As a result of which returns will be not accepted. If the print materials are found to be faulty within a reasonable time and according to the governing laws, after the delivery has been made, you may reject them and claim a replacement or a refund. All deliveries should be inspected at the time of delivery and if any damage to the packaging is clearly visible, such delivery should be rejected. Failing to do so will void customer’s right to the replacement of the goods damaged in transit. In the event that the wrong product has been shipped to you, we will replace the product at no additional cost or refund the full amount you paid for your order with us including the original shipping costs. To complete the return and refund, we require a scan or copy of your invoice or proof of purchase. The client will be notified of the approval or rejection of the refund within 7 working days. If approved, the refund will be processed, and a credit will automatically be applied to the credit card or original method of payment, within 7 working days.

Discounts & Promotions

Signs Base occasionally offer discounts on selected products or services either announced through the newsletter or on the website. All offers are valid upon redeeming the promo code at the checkout during placing the order or via email. All discount codes apply only to products listed in the online shop and cannot be applied to fabrication or architectural signage orders. All specialised signage products such as architectural signs, monoliths, illuminated signage, dimensional lettering, etc. are subject to separate offers and discounts which can be offered upon enquiry.

Warranty

Signs Base guarantees that all goods and services are free of any faults at the time of delivery. All products provided by Sgns Base have 1-year manufacturer's warranty. Signs Base will not be held responsible for any and all damages resulting from products not being correctly installed by a third party or not being used according to their intended purpose. While Signs Base takes reasonable steps to investigate the used materials and components, Signs Base accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure after the period covered by the manufacturer warranty.

Disclaimer

Signs Base reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. Signs Base does not knowingly perform any actions to contravene these and the client also agrees to be so bound.

General

These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. Signs Base reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.

The placement of an order for any products or services provided by Signs Base constitutes acceptance of the above, obliges the client to fully comply with all the Terms and Conditions and forms a Contract for Business between the customer and Signs Base Limited.