Frequently
Asked Questions
How can I get a quote?
To request a custom printing quote simply visit our quote. page, fill your details, specify all your requirements and press "send". If we need any further information in order to prepare your custom quote, we will be in touch. Our custom quotes are normally issued within the 1 - 2 business days from the date of receiving the request.
Can I place an order via email?
Yes, you can place the order over the email. Please note, orders placed outside our online shop will be processed manually, but this will not affect the quality of service or the turnaround time.
How do I change my order?
If you need to change your order, please contact us directly via email or contact page. If you haven't approved your proof yet or your order is still awaiting production, you may be able to still amend it. Please note, if you ordered a design service with us and need to introduce further changes after artwork approval, this may be subject to an additional charge.
How can I cancel my order?
If you want to cancel the order please contact us directly via email or contact page. If you haven't approved your proof yet or your order is still awaiting production, you may be able to cancel it. Please note, if you ordered a design service with us and you have approved the digital proof we sent you, the design cost won't be refunded.
What if I’m not satisfied with my order?
We always go the extra mile in order to make sure all our customers are happy with the order. If you are not happy with the products you received please contact us directly via email or contact page and we will do our best to make things right!
How can I check the status of my order?
The status of your order will be automatically emailed to you by our e-commerce system, or if you placed your order by email, the customer care representative will notify you about the updates to your order. Please note, that automatic notifications are processed for the entire order. Different products have different turnaround time meaning your notification about the update to your order will be sent, once the last product from the list has changed its status. If you would like to get an update about a particular product in your order, please get in touch with us so we can manually check that for you.
Will I get a digital proof?
Yes, we will email you a digital proof with your latest artwork. We won't start any printing or production process without your written approval via text or email message. Please always make sure the artwork, spelling, colours, fonts and changes you're approving are correct.
I know nothing about the design, can you help?
Of course, we can! Our in-house graphic design team will prepare your artwork according to your instructions and guidelines.
Can I use different artworks for my order?
Yes, of course. To use different artworks on the products you have ordered, just simply add another product to the basket. For example, if you want to order 500 business cards with two different names, please add 250 business cards to your basket twice.
Can I reorder products with the same artwork I used previously?
Yes, you can reorder products using the same artwork. To do so, please contact us directly via email or contact page quoting your previous order or invoice number.
What products does the Signs Base offer?
Signs Base offers a wide range of aluminium and foamex signs, vinyls and stickers, banners, flags, business cards, flyers, brochures and branded workwear. In house design team can also design your artwork if you haven't got one.
How to contact Customer Care?
You can contact the customer care team here or send an email directly on sales@signsbase.com. Our normal response time is 24 hours but usually, it's faster than that.
How much does the delivery cost?
Delivery charges may differ due to the size of the product or order. You can find the latest delivery costs here
Do you offer a white label delivery?
All our products are dispatched in unbranded packaging. Your invoice will be sent to you only by email and won't be included in the box.
Can I change my delivery address after I have placed an order?
To avoid any unnecessary delays, please double-check the delivery address before placing the order. If your order has been produced but not booked in the couriers' system yet, you still may be able to change the delivery address. To do so, please contact us directly via email or contact page as soon as possible.
Can you deliver my order to two different addresses?
We can deliver your products to multiple addresses as long as orders have been placed separately. Please note, there will be a separate delivery charge for each address you want your products dispatched to.
Will the products I have ordered arrive together?
Due to the different turnaround and cut off times, your products may arrive separately packed, on different days. For example, business cards have 2 - 4 days turnaround time, dibond signs 3-5 days - both products will be dispatched on different days, packed separately. Don't worry, you still will pay for the delivery only once!
What is your turnaround time?
We always aim to deliver all standard orders within 3 to 5 working days from the proof approval and receiving your payment. However, it may vary from product to product. Ie. the lead time for large format signs, fabrication orders and illuminated signage is around 7-10 working days. For the latest delivery and turnaround times, please visit our dedicated delivery information page. If you need your signs fast, we also offer express signs delivery within the United Kingdom. Speak to our friendly customer service team if you need your order urgently
What payment methods do you accept?
We accept Credit or Debit Card Payments through our online shop, or Bank Transfers for all orders placed via quote or email.
Will I receive a VAT receipt?
After placing your order you will receive an order confirmation email with all the products listed and Invoice which will be processed separately and emailed to you on the email you have used to place the order.